MobileCaddy FAQ:
When does warranty start on pre-order products?
- Only for pre-order items, the 1 year manufacture warranty takes effect when the item has shipped to the customer.
Can I place an order via phone? - Yes
Will I receive confirmation of my order via email? - Yes. You should receive e-mail from our website with your receipt within 24 hours. If you have not received a confirmation, please contact us by email. Once the order ships, you should receive an email with your shipment confirmation.
Will I receive shipment tracking information? - Yes - for traceable packages (most packages). Tracking information is e-mailed after shipment is confirmed.
How long will it take to receive my order? - Most items are shipped within 3-5 business days unless otherwise stated.
Which credit cards do you accept? - We accept Visa, MasterCard, Discover, and American Express. Pay Pal is also acceptable payment option.
Do you charge sales tax? - Yes, were it is applicable.
In the rare event something goes wrong with the electric golf trolleys, do we contact MobileCaddy? - Yes. You should deal directly with MobileCaddy via email or you can call our toll free number. 
What do I do if there is a problem with my electric golf trolley? - In majority of the cases the problem can be solved with an easily-installed replacement component that is installed by you. Please contact us via-email with your request. Both Batteries and Golf trolley's have a 1 year limited manufactures warranty from the date of purchase. The accessories do not have a warranty.
Why should I use an electric golf caddy vs. a regular push cart of a golf cart?
- Electric caddies provide many benefits including better health through exercise, weight loss, better score and better overall golf experience. There is significant cost savings since many of the golf caddies usually pay themselves within 1-2 years compared to paying $10-20 per round for a riding cart or paying for a caddy. Electric caddy also gives the golfer the feeling of playing like a tour pro playing with a walking caddy which usually improves their game. By not pushing the golf caddy, it will prevent golfers from straining their backs and causing them to be fatigued after 12-13 holes.
What's the difference between remote and non-remote-controlled electric caddy?
- Remote caddies can be operated via handheld remote (many with range of up to 100 yards). Manual non-remote caddies are power assisted (with varying speeds) but require the golfer to steer it like a lawn mower. Some non-remote caddies have a function called "advanced distance feature" or "timed advanced function" which will allow golfers to send the golf caddy for a certain distance (usually up to 60 yards) forward stopping automatically once the desired distance is reached. When operating a non-remote electric caddy, golfers usually need to hold the handle to steer and to avoid the caddy from tipping over backwards (especially going uphill). Golfers will also need to use common sense like going straight up and straight down hills - going sideways on a hill could tip the caddy over. Also, it is recommended to avoid going up steep hills unless you can steer the caddy safely with your hand (If you need to be a mountain goat to climb the hill, you will most likely need to hold onto the caddy firmly to avoid tipping over). Majority of non-remote electric caddies do not have an anti-tip wheel because they are designed for the golfer to walk behind it with your hand on the handle for steering. Non-remote caddies have been around for over two decades world-wide.
How do I know if an electric golf caddy is too complicated for me or not?
- Electric caddies do require some minimal technical understanding and there is a learning period. However, majority of golfers usually master the functionality within 1-2 rounds of golf. In general, remote control caddies require a longer learning period than the non-remote models. While operating, golfers will need to be mindful of ponds, lakes, trees, cart paths, etc. to avoid damage to the golf caddy.
What kind of golf bag should I use with the electric caddy?
- Electric caddies are designed to be used with the standard cart bags. Carry bags with legs will cause uneven weight distribution and will do well on electric caddies. Some golf caddy makers also sells golf bags that clicks into the cart for more stability. You can check them out under the category "golf bags" on our main page.
Do the electric golf trolleys come with battery and charger? - Yes. All of our electric golf trolleys include the battery and charger.
How long will the battery last before I need to replace it? - Under normal conditions, your SLA battery should be good for about 150-250 charges. Lithium batteries are good for ~550-750 charges.
How should I care for the battery? - The Battery supplied with your carts are one of the most advanced of its kind. However, batteries do have a certain life span even in normal use.
To prolong the life span of the battery, here are some helpful tips...
  • When you unplug the connectors from the main unit or from the charger to the battery, ALWAYS PULL THE CONNECTING PLUG TO UNPLUG. NEVER PULL AT THE CABLE TO UNPLUG. This might break the soldered connections of the wires to the pins inside the plug.
  • Before the first use of the battery, put it on charge for 24 hours even if the battery meter may show it is already charged.
  • For the first 3 outings, you may find your cart to be a little sluggish at the end of the round. This is normal.
  • Always recharge your battery as soon as possible within 24 hours after use.
  • Always keep your battery charged between rounds of golf.
  • Do not drop the battery or the charger. Secure the battery in the trunk of your car when in transit.
  • Wipe your battery after each outing to keep it clean. Use a mild detergent and warm water. Do not use any high-pressure jet washer.
  • Remove the wheels every few months to remove debris that may cause the wheels to drag. Clean and lightly grease the spindle before putting the wheels back on.
  • Do not remove the screws on the battery tray. They are sealed with a silicone sealant to prevent water from getting into the controller underneath. If you loosen these screws for any reason, you must re-seal them with a silicon sealant.
  • A four-hour round of golf played once a week for 12 months is equivalent to 4 years use of a lawnmower. So once a year, at least, thoroughly inspect your cart. If you notice any symptoms of wear, consult your service agent.
  • STORAGE: If you know that you will not be playing for at least a month or more, and you prefer not to leave your battery in charge, fully charge the battery. Remove it from the charger and store in a place where the ambient temperature is above 10 degrees and lower than 30 degrees Celsius. Recharge it before your next round or every 3 months if it has not used.
  • The battery and the charger are unique and cannot be replaced with a regular battery or charger from a retail outlet. Please contact the cart manufacturer’s service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.